The Zen Concept Limited Warranty on Wood Furniture Our Promise To You Since 1990, Zen Concept has been dedicated to providing customers with quality products and exceptional service. Our exclusive wood furniture warranty reaffirms that commitment to our valued customers. Please take the time to read this carefully when you make your purchase. Quality Features of Zen Concept Wood Furniture Combining the best in new technology with the timeless skill of master craftsmen, Zen Concept artisans take great pride in producing wood furniture that will bring you years of enjoyment. Here are a few of the quality features that enhance the value of your Zen Concept wood furniture: Warranty Limitations and Exclusions Because of the use of natural materials and the handcrafted nature of wood furniture, minor variations can occur from piece to piece. Therefore, this warranty does not cover such minor variations or differences between floor samples or printed illustrations and your furniture. This warranty does not cover products sold "as is" or purchased from any source other than a then-current authorized Zen Concept retailer.Any product modification by dealer or consumer not authorized by Zen Concept in writing will void this warranty. THE REMEDIES PROVIDED IN THIS BROCHURE ARE EXCLUSIVE AND TO THE EXTENT ALLOWED BY APPLICABLE LAW ARE IN LIEU OF ALL OTHER REMEDIES, WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS AND LIABILITIES, WHETHER IN CONTRACT OR IN TORT ALL OF WHICH ARE EXPRESSLY DISCLAIMED. IN NO EVENT SHALL ETHAN ALLEN BE LIABLE FOR SPECIAL OR CONSEQUENTIAL OR ANY OTHER DAMAGES. This warranty is valid only in the continental United States and only on Zen Concept wood furniture purchased after 9/2001. This warranty does not apply to furniture designed for outdoor use. Your Rights This Warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow the exclusions and limitations on incidental and consequential damages or the limitations on implied warranties, so the above limitations may not apply to you. Proper care and use are essential for preserving your rights under this warranty. Warranty Service If you find a problem with your Zen Concept wood furniture that you feel is covered by our warranty, contact the Zen Concept Home Interiors where you made your purchase or another authorized Zen Concept retailer near your current location. You will need your dated sales receipt to initiate your warranty claim; it will also be helpful to have your delivery ticket, as the warranty period begins at the time you receive the product in your home. The sole remedies provided by Zen Concept under this warranty to a customer will be to repair or replace the defective part or product or to issue a refund. Zen Concept reserves the right to decide the appropriate remedy. If we decide to replace a product we no longer sell, we will replace it with a comparable product. Refunds or replacements, parts or products, if any, will be adjusted for product¡¦s use. Should you have any questions or concerns, please write to Zen Concept Inc., 21100 Dulles Town Center, Dulles, VA 20166. Standard Care Procedures for Wood Furniture To prolong the beauty of your wood furniture, please follow these simple care procedures: Keep furniture away from direct sunlight and avoid temperature variations caused by heating and air conditioning sources. Dust Regularly with a slightly damp (not wet), clean, white, soft cloth. Ensure table is completely dry. Polish and clean as needed (two or three times a year) to remove smudges and accumulated air pollutants. We recommend using the appropriate Zen Concept Furniture Care Products. Do not use products that contain silicone. Avoid over-polishing or excessive rubbing. Do not place anything hot directly on furniture. Use a protective pad when writing with a ballpoint pen, pencil, or marker. Use felt pads or non synthetic doilies under lamps and accessories. Use coasters under beverage glasses. Protect tabletops with non-plastic mats or pads. Custom table pads are available through your Zen Concept Interiors. Do not leave plastic tablecloths or placemats on a wood surface for extended periods of time. Protect furniture by affixing felt discs to the contact points of computer equipment, alarm clocks, telephones, lighting, and other desktop items. This keeps the chemical components in the feet from migrating into the finish and damaging it.   Defining the Warranty Zen Concept  proudly provides you, the original retail purchaser, with the following limited warranty on your Zen Concept  wood furniture. This warranty applies to wood furniture purchased from an authorized Zen Concept  Home Interiors and applies only under conditions of normal indoor residential use. Selected Zen Concept office products may be suitable for professional, non-residential office environments. Warranty coverage, as defined below, is limited to one year in non-residential environments. For complete instructions, please refer to "Zen Concept Wood Furniture: Use and Care" available at your Zen Concept Home Interiors, or visit our website at www.zenconceptcom. Wood Furniture Products Examples: dressers, beds, tables, chests, chairs, desks, cabinets, armoires Warranty Coverage Our wood furniture products are warranted to be free from defects in workmanship, materials, and construction for one year. Wood furniture will have natural variation in grain and color, and inherent characteristics such as knots, mineral streaks, pitch pockets, tiger striping, and insect markings, which are not considered quality defects. Not Covered Under Warranty Not warranted against: Normal wear and tear. Slight variations in appearance which result from the normal expansion and contraction of wood as it responds to climatic changes in the home. Damages or appearance changes resulting from improper care or storage. Please refer to complete care instructions in "Zen Concept Wood Furniture: Use and Care." Damages resulting from improper use, accidents, abuse, or negligence. Damage from exposure to extremes of high or low humidity and/or to rapid temperature change. Please note: Items with low-sheen finishes tend to develop an increased sheen over time due to usage; this is not a quality defect. Many wood species darken or redden with age. This can be particularly noticeable in light or painted finishes. White painted finishes tend to yellow with age. These are not quality defects. Glass Components Examples: shelves, end panels, doors, mirrored backs, mirrors, table tops Warranty Coverage Our glass components are warranted to be free from defects in workmanship, materials, and construction for one year. Minor scratches, small air bubbles, surface waviness or lightly pitted areas occur naturally during glass manufacture and are not considered quality defects. Not Covered Under Warranty Not warranted against: Normal wear and tear. Damages resulting from improper use, improper care or negligence. Glass shelves must be supported with EA approved shelf clips to avoid damages. Do not substitute. Glass tabletops are not designed for seating. Mechanical Components Examples: drawer and door slides, table slides, lighting components, pocket door hinges, locks Warranty Coverage Our mechanical components are warranted to be free from defects in workmanship, materials, or construction for one year. Not Covered Under Warranty Not warranted against: Normal wear and tear or mechanism breakage or failure due to improper use or negligence. Damages resulting from failure to follow safety guidelines provided with the product upon delivery. Decorative Marble & Metal Components Examples: tabletops, table bases, beds, decorative trim Warranty Coverage The marble and metal components on wood furniture are warranted to be free from defects in workmanship, materials, and construction for one years. Variations in color and texture and geological veins and voids occur naturally as marble is created and are not quality defects. Due to the handcrafted nature of decorative metal components, slight variations in size and shape can be expected and are not quality defects. Not Covered Under Warranty Not warranted against: Normal wear and tear, including scratches and nicks that occur with normal use. Damages resulting from improper use, improper care, or negligence. Premature wear of metal components due to environmental conditions. Please note: Marble is porous and may stain easily. Please follow use and care procedures provided upon delivery.